Refund & Cancellation Policy

Last updated: 2 July 2026

This policy applies to all software products and services sold under the Zeffl Group name, unless a different policy is stated on the specific product's website.

1. Subscriptions

You can cancel a subscription at any time from within the product or by contacting us. Cancellation stops future billing; you retain access to paid features until the end of the current billing period. Charges already made for the current billing period are non-refundable, except as described below.

2. One-time purchases

If a one-time purchase does not work as described, contact us within 7 days of purchase. We will first attempt to resolve the issue; if we cannot, we will issue a full refund.

3. Eligible refunds

Refunds may be issued in cases such as duplicate payments, accidental charges reported within 7 days, or a technical fault on our side that prevents you from using the product and that we are unable to fix within a reasonable time.

4. How to request a refund

Email zefflhq@gmail.com with your order or transaction ID, the product name, and a brief description of the issue. We respond to refund requests within 2 business days.

5. Processing time

Approved refunds are processed to the original payment method within 5–7 business days. Depending on your bank or card issuer, it may take additional time for the amount to reflect in your account.

6. Contact

For any questions about this policy, contact us at zefflhq@gmail.com.